About Delivery
1. Delivery will be arranged within one working day upon confirmation. You will receive an email regarding the delivery arrangement.2. Delay in delivery will occur under the circumstances including but not limit to incomplete of receiver’s details, weather conditions, lack of stocks etc.
3. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
4. Actual delivery time depends on the traffic on the arranged day. We cannot assure with 100%.
5. Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
6. We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third-party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery.
7. Please inform us immediately of any change to your delivery address or preferred delivery time slot after placing order.
8. You will become the owner of the product(s) you have ordered when they have been delivered to you. Once the product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
Delivery Charges are as below:
1. Delivery Service (Residential Area)
We offer FREE delivery (single location only) for purchases over HK$500 (Members ONLY). For orders under HK$500, a delivery charge of HK$100 per each order shall apply.
We offer FREE delivery (single location only) for purchases over HK$600 (NON-Members). For orders under HK$600, a delivery charge of HK$100 per each order shall apply.
2. Self-pick up at S.F. Store
We offer FREE delivery (single location only) for purchases over HK$500 (Members ONLY). For orders under HK$500, a delivery charge of HK$100 per each order shall apply.
We offer FREE delivery (single location only) for purchases over HK$600 (NON-Members). For orders under HK$600, a delivery charge of HK$100 per each order shall apply.
3. Self-pick up at S.F. Smart Locker
We offer FREE delivery (single location only) for purchases over HK$500 (Members ONLY). For orders under HK$500, a delivery charge of HK$100 per each order shall apply.
We offer FREE delivery (single location only) for purchases over HK$600 (NON-Members). For orders under HK$600, a delivery charge of HK$100 per each order shall apply.
4. Face to Face Transaction (Not available currently due to Covid-19)
No Shipping charges for face to face transaction. Please contact us via Whatsapp or email for meet-up time &location (MTR stations along Tsuen Wan Line, Kwun Tong Line, Island Line & Tung Chung Line in Hong Kong ONLY).
